What Is Rebranding? A Complete Guide to Timing, Process and Taiwanese Case Studies

When should you rebrand? 4 common moments

Looking at the rebranding projects Hand-Heart Design Firm has taken on in recent years, companies start a rebrand at four moments more often than any other:

1. The company transforms and the centre of the business shifts

   The brand image is still tied to the old business, and the new direction has no way of being said. Example: NTI Printing built on its strength in green printing to become a green printing concept plant; its identity forms a tree out of the negative space between stacked sheets of paper, so the change can be seen. Radiant Opto-Electronics moved to being a customer-centred provider of optical solutions and rebuilt its CIS around light extending from the inside outwards.

2. The image has aged and lost touch with a new generation

   The product still holds up, but the brand looks as if it belongs to the previous era. Example: KYMCO set out with the goals of future, international and technology and updated both the brand and its stores. From the existing slogan Win My Heart we drew three keywords — halo, radiance and the speed of light — and turned the spirit of the brand into something customers feel as soon as they walk into a store.

3. Rapid expansion, and the image starts to drift apart

   Every store looks different and the sense of one brand thins out. Example: the tea drink brand Sprino Tea rebuilt its identity and its stores during a period of expansion. A modular design unified the atmosphere of the space, the signage, the menu and the feature wall, so every new store afterwards had a standard to follow.

4. Milestones such as a listing, a merger or going international

   The brand is stepping onto a bigger stage and needs an image that matches it. Example: AcBel Polytech, a major power supply manufacturer, rebranded internationally around sustainable development and innovation, and redefined its role in energy technology.

Brands that get remembered have a core you can state in one sentence

A brand that people remember and recognise should have core values and a mind identity (MI) that are simple, clear and easy to understand — one sentence that lets everyone grasp what the brand is about.

Hand-Heart emphasises seeing the value that cannot be seen. The brand value we build has four directions: up, down, in and out — upstream, downstream, inside the organisation, and out to the market.

A good mind identity should draw out as much goodwill from partners as possible. That is what gives a brand its cohesion. Get this part right and the visual work that follows has something to carry.

How does a rebranding project run? 6 steps

Hand-Heart Design Firm runs a rebrand in six steps. Each step has a defined deliverable, and projects with a wide scope are usually measured in months:

1. Brand check-up and research

   Interviews with the owners, customer questionnaires and market analysis show which assets to keep and which baggage to update. For the Shakespeare & Co. Bakery rebrand, Hand-Heart used more than two hundred questionnaires and interviews with the founder to arrive at three core values: quality, life and feeling.

2. Repositioning and brand strategy

   This step answers who the brand speaks to, and in what manner. For Cao Yan Suo, a brand of naturally cold-processed liquid soap, we redefined the positioning and settled on the audience before any design began. With strategy first, the design does not end up attractive but ineffective.

3. Rebuilding the identity system

   The logo, wordmark, colour plan and supporting graphics are redesigned to fit the new positioning. When we updated the CIS for Radiant Opto-Electronics, the concept was light extending from the inside outwards — sharp turns for the strength in research and development, soft curves for the openness of working together.

4. Applications and brand guidelines

   The identity is applied to real carriers — business cards, packaging, the website, vehicle liveries — and written up in a brand guidelines manual. When we built the brand assets for PORClean, the image guidelines and the communication strategy system were set at the same time, so the internal team and suppliers had something to work from.

5. Rolling the brand into spaces and stores

   For retail and service brands, the store is where the brand is walked into. The KYMCO and Sprino Tea rebrands both extended to store circulation, signage and display, using modular design so that many sites can repeat it.

6. Communication inside and out, then launch

   We plan the pace of the changeover and the launch communication, so that staff understand it first and the market sees it after. The last mile of a rebrand is the organisation being able to say why it changed; only then does the brand story hold.

Which rebranding projects has Hand-Heart Design Firm worked on?

Hand-Heart Design Firm is a brand design company based in Kaohsiung with more than 500 brand and wayfinding projects behind it, and its work has been recognised by the Red Dot Design Award in Germany, the iF Design Award and the GOOD DESIGN AWARD in Japan. Below are representative rebranding projects from recent years; click through for the full process:

• 2023KYMCO brand identity rebranding and store design

  A full brand and store update for the leader of the motorcycle industry

• 2023Shakespeare & Co. Bakery rebranding

  A rebrand with warmth, its core values drawn from 200+ questionnaires

• 2023Sprino Tea rebranding and store design

  A modular identity unified across a tea drink chain during expansion

• 2024Cao Yan Suo brand strategy and rebranding

  Repositioning a naturally cold-processed liquid soap

• 2024PORClean brand image renewal

  Building brand assets for a water flosser technology brand

• 2025AcBel Polytech international rebranding

  Redefining a role in energy technology through sustainability and innovation

• 2025NTI Printing rebranding

  An identity for the move to a green printing concept plant

• 2026Radiant Opto-Electronics CIS brand identity update

  A listed company identity update built on light extending from the inside outwards

The word aesthetics originally meant the science of sensory knowledge

When Alexander Gottlieb Baumgarten, the father of aesthetics, put forward the word Aesthetics, it meant the science of sensory knowledge — not personal taste, but the study of how people come to know the world through the senses.

So we believe that beautiful things should give pleasure to the senses, and that this can be analysed and designed.

During a rebrand we examine whether every touchpoint of the brand delivers a consistent and pleasant experience, use a customer journey map to find the points that can be improved, and treat design method as the main way to raise the experience rather than a skin applied at the end.

What is rebranding?

Rebranding means a company rebuilding its brand systematically, usually on three levels: adjusting the brand positioning (answering again who we are and who we speak to), updating the brand identity (the visual system of logo, colour, type and supporting graphics), and changing how the brand communicates outwards (tone, channels, application guidelines). The aim is for the impression in the customer’s mind to change as well, not only the appearance.

Rebranding is different from a brand refresh: if the problem is only that the visuals have aged and look dated, refreshing the existing identity is enough; if the problem lies in a blurred positioning, a gap with the market, or a business that has already changed shape, a real rebrand is what is needed. The table below shows how to tell them apart.

Rebranding FAQ

How is rebranding different from changing the logo?

Changing the logo updates only the visual symbol, and it is the outermost layer of a rebrand. A full rebrand goes back to positioning and core values first, redefines who the brand speaks to and what it says, and then updates the identity system, the application guidelines and outward communication in turn. If the only problem is that the visuals have aged, a partial brand refresh is enough.

When is a good time to rebrand?

Four common moments: the company transforms or the centre of the business shifts (NTI Printing moving into green printing), the brand image ages and loses touch with a new generation (KYMCO), rapid expansion makes the image inconsistent (Sprino Tea), and milestones such as a listing, a merger or going international (AcBel Polytech).

Will rebranding stop long-standing customers recognising us and cost us our existing audience?

A rebrand done well is renewal within continuity. Hand-Heart starts with research to find the asset customers value most and then enlarges it: in the Shakespeare & Co. Bakery project, 200+ questionnaires produced quality, life and feeling as the basis of the new identity; in the KYMCO project, the spirit of the brand was drawn from the existing slogan Win My Heart and then translated. Keep the core that customers identify with, update the expression that has dated, and long-standing customers feel the brand has got better, not that it has become something else.

Do small and medium-sized or local brands need rebranding too?

Yes, and the benefit is often more visible. Shakespeare & Co. Bakery, Sprino Tea and Cao Yan Suo are all local brands of small or medium size; repositioning and rebuilding the identity gave them a clearly differentiated position for opening stores, expanding channels or speaking to the market.

How are the cost and the schedule of a rebrand estimated?

There is no fixed price. Four variables decide it: the scope (identity only, or strategy, guidelines and store rollout as well), the number of applications, the depth of research (questionnaires, interviews, market analysis) and the complexity of the rollout (several sites need guidelines and training). A comparison of three common scopes of work is on the brand design page. The first conversation is free, and we quote once the scope has been defined against your actual needs.