Welcome to the website of Hand-Heart Design Firm (hereafter “this website”). So that you can use the services and information on this website with confidence, we set out below the privacy protection policy of this website in order to safeguard your rights. Please read the following carefully:
1. Scope of this privacy protection policy
This privacy protection policy covers how this website handles the personally identifiable data collected when you use the services of the website. It does not apply to linked websites outside this website, nor to persons who are not commissioned by this website or involved in its management.
2. How personal data is collected, processed and used
- When you visit this website or use the functions and services it provides, we will, depending on the nature of that function or service, ask you to provide the necessary personal data, and will process and use your personal data within the scope of that specific purpose. Without your written consent, this website will not use your personal data for any other purpose.
- When you use interactive functions such as the service mailbox or questionnaires, this website retains the name, email address, contact details and time of use that you provide.
- During ordinary browsing, the server records the relevant activity by itself, including the IP address of the device you connect with, the time of use, the browser used, and records of pages browsed and items clicked. This serves as a reference for us in improving the services of the website. These records are for internal use and are never published externally.
- In order to provide accurate services, we compile statistics from and analyse the questionnaire content we collect. The resulting statistics and explanatory text are used for internal research, and beyond that we publish statistics and explanatory text where necessary, but they never involve data on any specific individual.
- You may request at any time that we correct or delete any incorrect or incomplete personal data about you that this website has collected.
3. Protection of data
- The servers of this website are equipped with firewalls, anti-virus systems and other information security facilities as well as the necessary safeguards, and strict protective measures are applied to protect the website and your personal data. Only authorised personnel may access your personal data, and all personnel involved in handling it have signed confidentiality agreements; anyone who breaches the duty of confidentiality will be subject to the applicable legal penalties.
- Where business needs make it necessary to commission other organisations to provide services, this website likewise strictly requires them to observe the duty of confidentiality, and carries out the necessary inspection procedures to confirm that they will in fact observe it.
4. Links from this website to other sites
The pages of this website provide links to other websites, and you may click through to other websites via the links provided here. However, this website’s privacy protection policy does not apply to those linked websites; you must refer to the privacy protection policy of the linked website concerned.
5. Policy on sharing personal data with third parties
This website will never provide, exchange, rent out or sell any of your personal data to other individuals, groups, private enterprises or public authorities, except where there is a legal basis or a contractual obligation.
The exceptions referred to in the preceding paragraph include, but are not limited to:
- Where you have given written consent.
- Where expressly provided for by law.
- To avert a danger to your life, body, freedom or property.
- Where, in cooperation with public authorities or academic research institutions, it is necessary for statistics or academic research in the public interest, and the data has been processed by the provider, or the manner of disclosure by the collector makes it impossible to identify a specific data subject.
- Where your conduct on the website breaches the terms of service, or may harm or obstruct the rights of the website and of other users, or cause harm to any person, and the website’s management, after examination, finds that disclosing your personal data is necessary in order to identify you, contact you or take legal action.
- Where it serves your own interests.
- Where this website commissions a contractor to assist in collecting, processing or using your personal data, it will properly discharge its duty to supervise and manage that outsourced contractor or individual.
6. Use of cookies
In order to provide you with the best service, this website places our cookies on your computer and reads them. If you do not wish to accept the writing of cookies, you can set the privacy level to high in the settings of the browser you use, which will refuse the writing of cookies; this may, however, mean that certain functions of the website cannot run properly.
7. Amendments to this privacy protection policy
This website’s privacy protection policy will be amended at any time as needs require, and the amended provisions will be published on the website.